Return policy

Returns

For most non-personalised items, you have 14 days from receiving your order to let me know that you’d like to return it. You then have a further 14 days to send it back.

You’re welcome to inspect or try on an item as you would in a shop. Please return it unworn, unwashed and with any tags attached where possible. I may reduce the refund if an item has been handled beyond what is reasonably necessary and its value has been reduced.

To start a return, email studio@lisamacario.com before sending anything back and I’ll let you know where to send it.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of return postage. I recommend using a tracked service and keeping proof of postage.

Damaged, faulty or incorrect items

Please contact me as soon as possible if your order arrives damaged, faulty, incorrect or not as described so I can put it right. This does not affect your statutory rights.

Custom and personalised items

The 14-day change-of-mind right does not apply to items made to your specifications or clearly personalised for you.

If you change your mind before I’ve started making your order, please get in touch, I’ll always do my best to accommodate changes or cancellations.

This does not affect your rights if a personalised item is faulty, damaged or not as described.

Gift cards

Gift cards are non-returnable except where required by law.

Exchanges

The simplest way to exchange an item is to return the original item and place a new order once the return has been accepted.

Refunds

Once I receive your return, or you provide evidence that you’ve sent it back, I’ll process any refund due as soon as possible and within 14 days.

For eligible change-of-mind returns, I’ll refund the item price and the original postage charge. 

Refunds are made to your original payment method. Your bank or card provider may take additional time to show the refund after I’ve processed it.