If you need to change or cancel an order, please get in touch as soon as possible.

For custom or personalised orders, I’m usually able to make changes or cancel the order up until I’ve started making it. Once work has begun, changes or cancellations may no longer be possible.

If you’re unsure, just email me and I’ll let you know where your order is in the process.

Possibly!

I’m a small business, so I don’t keep every colour, size or style in stock, but I can often source alternatives.

If there’s something specific you’re looking for, email me and I’ll let you know what’s possible.

📦 Shipping

Once you place your order, you’ll receive a confirmation email. When your order is ready to ship, I’ll send tracking details so you can follow its journey.

Custom embroidered pieces are made to order and usually dispatch within 2–3 weeks. Other items may ship sooner. If you need something quickly, send me an email and I’ll do my best.

UK orders
UK orders are sent via Royal Mail Tracked. Shipping is £4.95, with free UK delivery on orders of £65 or more.

International orders
International shipping is available to selected countries.

Orders to Australia and New Zealand are sent by Royal Mail International.

Orders to the US, Canada and selected European countries are handled through a shipping partner. Applicable duties, taxes and international fees are included upfront where relevant, so there should be no additional customs charges on delivery.

Shipping costs and available delivery options are shown at checkout.

Northern Ireland
Unfortunately, I’m currently unable to ship to Northern Ireland due to product compliance requirements. I hope to offer this again in future.

Custom and personalised items
The 14-day change-of-mind right does not apply to items made to your specifications or clearly personalised for you. If you change your mind before I’ve started making your order, please get in touch — I’ll always do my best to help.

Returns
For most non-personalised items, you have 14 days from receiving your order to let me know that you’d like to return it, followed by a further 14 days to send it back.

Unless the item is faulty, damaged or incorrect, you are responsible for return postage. I recommend using a tracked service and keeping proof of postage.

Damages and issues
If your order arrives faulty, damaged, incorrect or not as described, please contact me as soon as possible so I can put it right.

Exchanges
The simplest way to exchange an item is to return the original item and place a new order once the return has been accepted.

Refunds
For eligible returns, I’ll refund the item price and the original delivery charge. Refunds are made to your original payment method.